Your front desk might be costing you more than you think.
One multi-specialty clinic came to DynaNet after realizing that dozens of claims were being denied every month—all due to missed or incorrect eligibility checks. From old insurance data to inactive Medicaid plans, the result was thousands of dollars in write-offs and hours of billing team rework.
The Pain Was Hidden in the Front Desk
The problem wasn’t in billing or coding. It started before the visit:
Patients walked in with outdated insurance
Staff manually verified coverage—or skipped it entirely
In-network assumptions weren’t confirmed
Claims were submitted with inactive or mismatched payer IDs
Result: Services rendered, but claims denied
The DynaNet Eligibility Fix
We introduced a real-time eligibility verification workflow:
Automated checks 24–48 hours pre-visit
Insurance data updated directly from payer databases
Flags for inactive policies, terminated coverage, or unmet deductibles
Summary reports sent daily to front desk staff
Within 30 Days, the Results Were Clear
Same-day appointment cancellations dropped by 20%
Claims sent back to billing for rework dropped by 30%
Clinic recovered $75,000+ in previously lost revenue
“The front desk is now one of the most efficient parts of our revenue cycle—thanks to DynaNet.”
– Operations Director
Why It Matters
Eligibility errors are silent killers. They don’t just affect billing—they affect trust, time, and patient experience.
DynaNet helps practices catch problems before they become rework.
Let’s Stop Eligibility Errors Before They Start
If your clinic is still relying on manual eligibility checks or payer portals, it’s time to automate.
Talk to DynaNet and save revenue before it’s written off.
